Frequently Asked Questions
This section is new, please contact us for information you like to find here
We offer 2 shipping options:
- Standard Shipping = Usually more affordable
- UPS shipping = Most Accurate delivery time
Standard Shipping:
- INSIDE EU; Twintips are shipped with PostNL. Other products are shipped with either PostNL or DPD.
- OUTSIDE EU; All orders are shipped with PostNL.
- The indicative delivery times can be found here.
- Known delays can be found here (fill in your country and hit ‘search’).
- Contact us if you dont see this option, we will add this option to your country within 24 hours.
- By choosing this option you accept that, for unknown reasons, the package may sometimes face delay on deliveries outside EU.
UPS Shipping:
- Usually more expensive than the Standard Shipping option but, especially outside EU, faster with a quite accurate delivery date.
- UPS options and estimated delivery date are shown once each address field is filled out.
- Known delays can be found here
Many 3 strut kites on the market have battens to stabilize the canopy.
Packing such kites requires to keep the TE (trailing Edge) in a straight line when folding/rolling the kite.
When done correct, the kite can be folded and stored in the backpack.
No you dont need to wash your kite.
The 2 main factors degrading your kite canopy are fluttering and UV of which one is probably involved in the drying process after washing.
If you decide to wash your kite with fresh water you should let it dry before storage to avoid mildew growth.
List of countries that do not pay VAT/TAX on delivery:
The following countries are within the EU VAT Treaty and hence the VATÂ is already included in the prices; Austria – Belgium – Bulgaria – Cypres – Czeck Republic – Croatia – Denmark – Estonia – Finland – France – Germany – Greece – Hungary – Ireland – Italy – Latvia – Lithuania – Luxembourg – Malta – Netherlands – Poland – Portugal – Romania – Slovakia – Slovenia – Spain – Sweden
Outside EU VAT treaty:
When you visit our webshop from a country which is no part of the EU VAT Treaty, you should see all prices excluding VAT.
Ventum ships your order using incoterm 2020 -DAP (Duties At Place).
This means that your order is delivered to your door but upon delivery you may be charged import/VAT duties when applicable.
You can call your national customs to know what to expect using HS 95062900 for the products.
You can also check here.
- Origin – Netherlands
- Destination – Your Country
- Price – Value of your order, set to EURO
- Product Catagory – Sport & Leisure
- They ask my email? – Ignore and click on the cross
Ventum is not liable for your import duties.
You are in the end responsible and liable for the import duties.
Any wrong information provided by your customs or websites, we are not liable.
Payment services like paypal and creditcard charge a fee for their service while other payment methods are free.
The fees we charge are the actual fees taken by these services, they are no profit for Ventum.
Costs always need to be covered with any purcase.
One method is to increase price of a product so all costs are averaged in the price and hence ‘free shipping’ etc can be offered.
Ventum chooses to keep the gear price ‘clean as possible’. This means people living close to the warehouse and pay by bank pay less than people living remotely and paying with creditcard.
Frequently Asked Questions
This section is new, please contact us for information you like to find here
We offer 2 shipping options:
- Standard Shipping = Usually more affordable
- UPS shipping = Most Accurate delivery time
Standard Shipping:
- INSIDE EU; Twintips are shipped with PostNL. Other products are shipped with either PostNL or DPD.
- OUTSIDE EU; All orders are shipped with PostNL.
- The indicative delivery times can be found here.
- Known delays can be found here (fill in your country and hit ‘search’).
- Contact us if you dont see this option, we will add this option to your country within 24 hours.
- By choosing this option you accept that, for unknown reasons, the package may sometimes face delay on deliveries outside EU.
UPS Shipping:
- Usually more expensive than the Standard Shipping option but, especially outside EU, faster with a quite accurate delivery date.
- UPS options and estimated delivery date are shown once each address field is filled out.
- Known delays can be found here
Many 3 strut kites on the market have battens to stabilize the canopy.
Packing such kites requires to keep the TE (trailing Edge) in a straight line when folding/rolling the kite.
When done correct, the kite can be folded and stored in the backpack.
No you dont need to wash your kite.
The 2 main factors degrading your kite canopy are fluttering and UV of which one is probably involved in the drying process after washing.
If you decide to wash your kite with fresh water you should let it dry before storage to avoid mildew growth.
List of countries that do not pay VAT/TAX on delivery:
The following countries are within the EU VAT Treaty and hence the VATÂ is already included in the prices; Austria – Belgium – Bulgaria – Cypres – Czeck Republic – Croatia – Denmark – Estonia – Finland – France – Germany – Greece – Hungary – Ireland – Italy – Latvia – Lithuania – Luxembourg – Malta – Netherlands – Poland – Portugal – Romania – Slovakia – Slovenia – Spain – Sweden
Outside EU VAT treaty:
When you visit our webshop from a country which is no part of the EU VAT Treaty, you should see all prices excluding VAT.
Ventum ships your order using incoterm 2020 -DAP (Duties At Place).
This means that your order is delivered to your door but upon delivery you may be charged import/VAT duties when applicable.
You can call your national customs to know what to expect using HS 95062900 for the products.
You can also check here.
- Origin – Netherlands
- Destination – Your Country
- Price – Value of your order, set to EURO
- Product Catagory – Sport & Leisure
- They ask my email? – Ignore and click on the cross
Ventum is not liable for your import duties.
You are in the end responsible and liable for the import duties.
Any wrong information provided by your customs or websites, we are not liable.
Payment services like paypal and creditcard charge a fee for their service while other payment methods are free.
The fees we charge are the actual fees taken by these services, they are no profit for Ventum.
Costs always need to be covered with any purcase.
One method is to increase price of a product so all costs are averaged in the price and hence ‘free shipping’ etc can be offered.
Ventum chooses to keep the gear price ‘clean as possible’. This means people living close to the warehouse and pay by bank pay less than people living remotely and paying with creditcard.